Privacy Policy

Your privacy

Compassionate Care adhere to strict guidelines and will not share, sell, trade, give or advise the statistics that we collect on our website to any third party.

Compassionate Care is committed to protecting your online experience. The following statement sets our privacy policy. For the purposes of this privacy statement “Compassionate Care” or “compassionatecare.uk” shall mean Compassionate Care and “visitor” or “user” shall mean you or another third party.

This policy may change from time to time so please re-read this policy periodically.

What is this Privacy Policy for?

This privacy policy is for this website compassionatecare.uk and served by Compassionate Care and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Contact & Communication

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the GDPR Act. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to.

This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

The information we collect

Compassionate Care collect information in a variety of ways.

The information we gather is to improve visitor experience, or when you contact us we use that information to contact you so that we can provide home improvement services to you.

When someone decides to contact Compassionate Care website then we collect more specific information from them.

Stored information

If you use our online services, contact form to contact us, the information we store is on a secure database and used to identify you. Your details are kept securely and not shared or accessed by anyone else, and the contact form information that you provide is automatically deleted after 60 days.

Required Information:

  • Name = Our form collects your name
  • Telephone = Your Telephone, we may use this information to contact you back
  • Email = Your email, we may use this to contact you back
  • Message = We require context ss to why you are contacting us, the enquiry or otherwise
  • Confirmation = We require that you authorise us, or opt-in, for us to contact you back and to store those details as long as is neccessary to provide our services to you, or until you request otherwise

Optional information we may collect

  • Telephone number
  • Mobile number
  • Organisation = If you are an organisation or an individual
  • URL = Your Website
  • Company or Individual Address

* Credit Card Information

We do not collect or store financial information on our website.

We do not run an e-commerce website so we have no storefront to collect payment details.

We accept payments via bank transfer, check and other methods off-line.

GDPR & The right to be forgotten

The General Data Protection Regulation (GDPR) comes into force on 25th May.

This regulation gives many companies the opportunity to review the way they hold your data.

Here at Compassionate Care we collect data such as your name, addresses, email and phone numbers for the purposes of providing our services to you.

We have not and never will sell on data to any third parties.

The Right to ask for a copy of your data

You have the right to ask for a copy of your data. In the first instance please email jacqui@compassionatecare.uk

There is no charge for this service and we have up to 30 days to respond to the data request.

We reserve the right to make a reasonable charge for additional copies of information that has already been supplied.

The Right to be forgotten

You have the right to request your data be removed from our database systems if you feel it is no longer necessary for us to hold the data.

Full details of this can be read in our GDPR Policy.

Please email jacqui@compassionatecare.uk with your request.

If you would like to discuss what data we hold and how we handle it please do get in touch either by email to jacqui@compassionatecare.uk or Phone 07879 525055.

If you would like to see/read the Compassionate Care GDPR policy please email jacqui@compassionatecare.uk or Phone 07879 525055.

Compassionate Care will store your details in order for you to gain access and use our online services.

You can choose to no-longer use our services at any time and Compassionate Care will completely remove and delete your login details, private folders and any refence to you in accordance with the GDPR laws May 2018. You can sign up again at any time.

More information on GDPR Laws in the UK: “https://www.gov.uk/government/consultations/general-data-protection-regulation-call-for-views

The information we do not collect

Compassionate Care has a clear policy in-place not to store data, documents or the scanned electronic versions for more than longer than is necessary to fulfill a client request after which time that data is destroyed securely.

Security

Compassionate Care take security and keeping your information very seriously.

SSL Certificate installed

When you visit this website (compassionatecare.uk) we make use of https protocol, meaning that we have a SSL certificate installed with 2048 bit encryption on our server to verify from a third-party that the website you are viewing is our website and has not been spoofed by another server.

When accessing our online services or contacting us

All text data entered into the database from the contact form is stripped of HTML and various illegal characters are removed in this process.

Field names in the database remain ambiguous.

The contact form information that you provide is automatically deleted after 60 days.

Parties to whom we disclose your information

The data Compassionate Care collect from visitors will not be transmitted to a third party. Meaning, that Compassionate Care will not, and do not, mine your data for marketing purposes, nor disclose the details of your traffic to a third party.

Compassionate Care may disclose Customer Information in special cases where Compassionate Care have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities. Compassionate Care may also disclose Customer Information when we believe, in good faith, that the law requires it and for administrative and other purposes necessary to maintain services and improve our products and services.

Correct/update

The visitor remains responsible for providing accurate information. They can contact us to correct this at any time. Compassionate Care will not amend any details unless you give us express permission to do so.

Our website does not currently use cookies

Our website does not currently use cookies, however if we did we will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies.

 

A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

(a) In Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) In Firefox (version 16) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unchecking “Accept cookies from sites” and

(c) In Chrome (version 23), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on this website.

Deleting cookies

You can also delete cookies already stored on your computer. For example:

(a) In Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(b) In Firefox (version 16), you can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) In Chrome (version 23), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

Again, doing this may have a negative impact on the usability of many websites.

This web site contains links to other web sites. Please note that when you click on one of these links, you are ‘clicking’ to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website.

This may include the use of cookies which may in turn be saved on your computers hard drive.

Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Google Adwords

This website may from time-to-time make use of Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site.

It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry.

This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Compassionate Care website.

Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

GDPR Guidance
Privacy and Electronic Communications Regulations
Twitter Privacy Policy
Facebook Privacy Policy
Facebook Full Data Use Policy
Google Privacy Policy
Linkedin Privacy Policy
Mailchimp Privacy Policy
Fillable PDF Forms Creation

Website Privacy Policy Template
v.2.0 May 2018 Edited & customised by: Compassionate Care

Contact us

This website is owned and operated by Compassionate Care.

If you have any questions about our cookies or our security policy, please contact us:

Registered Office: Regency Kitchens and Bathrooms Limited.
15b Watchmoor trade centre
Watchmoor Road
Camberley
Surrey
GU15 3AJ
Office : 07879 525055
Mobile: +44 7767 885992
Email: jacqui@compassionatecare.uk
Company registration number: 8776577
V A T Number: 182852192

If you have any questions, please feel free to get in touch

Use the form: